Shipping Information

Thank you for your order! We will ship your order using the fastest, safest, and most reliable method possible. Every product on our site has been carefully selected to ship by a particular method to provide you with an optimal delivery experience.

When your order ships, we will notify you via email with a tracking number for your shipment. We encourage you to track your package online or by contacting the carrier directly. Most companies can provide an estimated delivery date.
Be sure to contact us if anything seems unusual with the progress of the shipment.
Please note we cannot ship to P.O. Boxes or Military APOs.

Shipping Methods

Small Parcel

Whenever possible, we will ship smaller, lighter items via UPS, FedEx, DHL or USPS. These companies provide the fastest, most reliable method of shipping available for many items we sell. Depending on how close you are to the shipping warehouse, your item will arrive between 1 and 6 business days (1 to 10 business days for USPS) after it leaves the warehouse.

We do not require an adult signature for deliveries; however, the decision to leave your package without a signature is at the discretion of the delivery person. If you want an item left at your doorstep, the best thing to do is leave a note on your door asking the driver to leave your package with "No Signature Required." Be sure to include your name and tracking number on the note.

Truck Delivery

Many items on our website are too large and/or too heavy to ship via UPS/FedEx. Truck Delivery differs from standard shipping in two ways:

Once your merchandise arrives at the delivery agent's pick-up location, they will call you to set up a delivery appointment. Most truck delivery companies offer appointment windows (usually 2–4 hours) between 8:00 am and 5:00 pm EST, Monday through Friday.
Products will be delivered to the driveway or outside curb of the delivery address. It is the customer's responsibility to transport the product(s) inside; however, several truck freight companies offer additional services to help move merchandise from the truck into your home or office.

At the time your merchandise leaves the warehouse, we will email you the tracking information and you can contact the shipper directly to inquire about additional shipping services. It is your responsibility to directly pay the truck delivery carrier for any additional services.

Please inspect the package(s) at the time of delivery. If the box has any damage, or if there is any reason you are concerned with its packaging or delivery, please write "Product Damaged" clearly on the sheet the delivery agent asks you to sign. This ensures that if there is any damage, it will be easy to take care of the problem.

Truck Freight Threshold

This method is the same as Truck Delivery (above), with the exception that the freight company will deliver your order to the threshold of your home (to your garage or front door) for residential deliveries, or to the loading dock for commercial deliveries.

The freight company is not authorized to perform any assembly services nor can they place items in a room of your choice. Once we email you the tracking information, you may contact the shipper directly to arrange additional services at your own expense.

What is Lift-gate Service?

A lift-gate is a device used to raise and lower items from ground level to the level of a tractor trailer. Freight trailers are approximately 56 inches above the ground and are designed to load and unload at a loading dock or with a forklift. If your delivery location does not have a loading dock or forklift and the item is too heavy to remove from the trailer by hand, then you may need a lift-gate. Lift-gate service is ideal for deliveries to residential areas, as well as commercial areas without loading docks.

Do I need lift-gate delivery?

There are several ways to avoid lift-gate delivery costs:

If your delivery location has a loading dock or forklift, you do not need a lift-gate.
If the individual items are light enough to remove from the truck by hand, you do not need a lift-gate.
If you are willing to drive to the closest terminal and pick up the freight, you do not need a lift-gate. Terminal delivery is often a good way to save both lift-gate and residential delivery fees.

Estimated Shipping Times

We do our best to provide accurate shipping times for our products. These shipping times are estimates only.

The "Usually Ships In" time-frame quoted on our website is provided by each manufacturer and is an estimate of the average number of business days it takes to process your order and ship the item from their warehouse. These shipping times are not a guarantee. If you have a time-sensitive project, we recommend that you call a sales specialist at (866) 390-5227 to arrange expedited shipping.

Products marked "In Stock" are items we have in stock or items for which the manufacturer has provided us a real-time inventory feed. These items normally ship within two business days; however, they are subject to prior sale and availability, and lead times are not guaranteed.

Occasionally, items shown to be in stock get pre-sold. In this case, you will be sent an email notification that your item is on backorder, at which time you will have the option to continue to wait, cancel your order for a full refund, or select a different item. Custom made products can have varying ship times and we recommend ordering well in advance to avoid project delays.

Free Shipping

Items marked "FREE SHIPPING!" on the product page will ship for free! Shipping charges, if any, will be indicated in your shopping cart and cover ground shipping within the continental United States. We won't surprise you with any hidden charges or handling fees.

Sales tax is charged on all orders shipped within the U.S. in accordance with current state regulations and will be calculated at checkout.

Exclusions: Certain products carry associated shipping charges, either per-item or per-order. The total shipping charges will be detailed in the shopping cart prior to checkout.

The "Order Amount" for promotional shipping offers does not include, and the offer does not apply to, gift cards, bulk orders, applicable shipping charges, international fees, or sales tax. A shipping surcharge will apply to orders going to Alaska, Hawaii, and U.S. Territories.

Shipping Coverage

All of our products ship within the contiguous United States. We do not offer international shipping at this time.

While customers in Hawaii and Alaska can see estimated shipping costs in their Shopping Cart, we recommend submitting a quote request for more accurate pricing and shipping information.

Questions about shipping? Call us at (866) 390-5227 or submit a support ticket.